Solutions
Four arguments that end with a record.
Dimensional weight, damage, returns and customs. Four different pains, one proof.
01
Dimensional weight.
27–32%of shipments in a typical network are billed by volume, not by weight. · Shipware
- Today
- The carrier re-measures the parcel in its hub and corrects the invoice. Their measurement is the only one that counts, and yours does not exist.
- With Know Your Parcel
- With a Know Your Parcel record, size and weight are certified before pickup: with a photo against rulers, a time and a seal. The dispute starts with your proof, not theirs.
02
Damage and loss.
20–38%of damage claims are rejected, almost always for "insufficient packaging" or "lack of evidence". · ShipAid, USPS
- Today
- By the time the claim arrives it is too late to prove how the parcel left. Without a photo of the original packaging, the answer is no.
- With Know Your Parcel
- The record documents condition and packaging at origin. When they ask, the answer was already written and sealed.
03
Returns and the "empty box".
No. 1return-fraud indicator: the box that comes back empty or with something else inside. · Appriss, NRF
- Today
- Word against word. The seller has neither weight nor photo of what left, nor of what came back. They lose the dispute by default.
- With Know Your Parcel
- What left and what came back, weighed, photographed and sealed. Two records that compare themselves.
04
Customs and declared contents.
4.6 bnparcels under €150 entered the EU in 2024. Up to 65% undervalued. The exemption ended on 1 July 2026. · European Commission
- Today
- Compliance platforms validate that the declaration is coherent. Nobody checks that the physical contents match what was declared.
- With Know Your Parcel
- A contents record issued by a neutral third party is evidence of due diligence: before customs, before the customer and before the carrier.
