Use case · Shops and marketplaces
The return, proven by whoever returns it.
The customer records what they return before letting go of it. Know Your Parcel seals it. When it arrives, it compares itself.
Today, a return is an act of faith.
The shop refunds without knowing what will come back. When it opens the box, it is too late: empty, another product, a used one or a broken one. And the honest customer, who is almost everyone, waits days for someone to check their parcel.
No. 1return-fraud indicator: the box that comes back empty or with something else.
18–22%of online orders in Europe are returned.
Five steps. The customer does three.
- 01
Requests the return
On the shop’s website or app, as always. Nothing changes for them.
- 02
Gets a link
By email or text. It opens in the phone browser, nothing to install.
- 03
Records what they return
The product, the product in the box and the closed box with the label. Guided, in under a minute.
- 04
The proof is sealed
Know Your Parcel signs and seals the capture. The customer gets their copy: it protects them too.
- 05
It arrives and is compared
When it enters the warehouse, the station captures the parcel and compares it with what the customer recorded.
Return ORD-88213
Take three photos before closing the box.
- 1The product
- 2The product in the box
- 3The closed box with the label
Photo 2 of 3
Fit the open box inside the frame.
Proof sealed
7 Oct 2026 · 18:22 UTC · 3 images
Your return is registered.
What left, what the customer returned and what arrived.
It matches. Automatic refund.
If it does not match, the shop gets an alert with all three records before refunding.
Everyone wins.
The shop
Stops refunding blind. Automates the refund when everything matches and stops fraud before paying. If it breaks in transit, it has grounds to claim.
The customer
Gets paid sooner, because their proof speaks for them. And if something happens on the way, nobody can say they returned it badly.
The carrier
Knows the condition the parcel was in when collected. One unfair claim fewer.
Built so nobody can cheat.
- Live camera only: no uploads from the gallery.
- Each image is signed on the phone itself before it leaves.
- Time sealed by a third party, plus approximate location.
- Signals of generated or manipulated images, checked before sealing.
How we do it, in a meeting.
KYP Lite is in development. We are looking for shops and marketplaces that want to pilot it.